Shipping Policy

Order processing
Orders are processed within 1-3 business days of purchase. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.

Shipping rates and delivery estimates
Shipping charges are calculated at checkout based on your delivery address and are shown before you complete your purchase.

Destination	Estimated delivery time
Italy	2-5 business days
European Union	4-8 business days
Rest of world	7-15 business days

Delivery times are estimates from the date of shipment (not the order date) and are not guaranteed, as they can be affected by customs processing and carrier delays outside our control.

Order tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to update.

Customs, duties, and taxes
Priosa is not responsible for any customs fees, import duties, or taxes applied to your order once it leaves Italy. These charges, if any, are the responsibility of the recipient and are determined by your local customs office. Please contact your local customs office for more information before placing your order.

Damaged or lost shipments
If your order arrives damaged, or if tracking shows delivery but you have not received your package, contact us at support@priosa.co within 7 days of the delivery date so we can open a claim with the carrier and make it right.

Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at support@priosa.co as soon as possible — we can only amend the address if the order has not yet shipped.

Contact us
Email: support@priosa.co
Phone: +39 366 596 6795
Priosa
Via Borgo Vecchio 17
02030 Poggio Nativo RI
Italy