Refund policy

Returns
You have 30 days after receiving your item to request a return, with no reason required.

To be eligible for a return, your item must be unused, unworn, in its original condition, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@priosa.co. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility, unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.

If the returned item shows signs of use, wear, or handling beyond what is necessary to check its nature and characteristics, we may deduct an amount corresponding to the diminished value of the item from your refund.

You can always contact us for any return question at support@priosa.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right at no cost to you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom or personalized orders and gift cards.
Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 days of our receiving the returned item. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 days have passed since we've approved your return without you receiving a refund, please contact us at support@priosa.co.

Return address
Priosa
Via Borgo Vecchio 17
02030 Poggio Nativo RI
Italy

Contact us
Email: support@priosa.co
Phone: +39 366 596 6795